tw telecom Porting Policy and Port-Out Procedures
tw telecom policy statement concerning carrier interaction between tw telecom and all LEC/CLECs/Wireless Providers when porting TNs. Provides description of tw telecom 's Port-Out Procedures and fields required on LSR when requesting to port-out a tw telecom number.

Local Service Request (LSR) User Form, LSOG 4 and Above
Copy of LSR derived from by the OBF. LSR and End User sections are required when requesting to port-out a tw telecom number. Required fields can be found in the tw telecom Porting Policy and Port-Out Procedures.

Customer Service Record Request Procedures
Provides direction as to information needed when requesting a Customer Service Record from tw telecom .
Escalation List

2007-2008 Observed Holidays for tw telecom

 

Contact Information
Maintenance & Repair:
All Services
tw telecom 800-829-0420
Xspedius: 800-937-7473
available 24 hours

Security / E911 Contacts:
tw telecom 800-829-0420

Contact Your Local Sales Office:
Locate the name, telephone number and address for your local tw telecom sales office using our interactive map.